Manager, Security Operations
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Basseterre, St Kitts & Nevis
Full-time
Company Description
About Ross University School of Veterinary Medicine Ross University School of Veterinary Medicine (RUSVM), an Adtalem Global Education institution, prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. RUSVM offers research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. RUSVM has graduated more than 6,000 students and offers postgraduate master’s, PhD, and Doctor of Veterinary Medicine (DVM) programs accredited by the St. Christopher & Nevis Accreditation Board and the American Veterinary Medical Association Council on Education. RUSVM is located on St. Kitts and includes the Ross University Veterinary Clinic, accredited by the American Animal Hospital Association. Visit veterinary.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.
Job Description
Opportunity at a Glance
The role of the Manager Security Operations is to support security leadership with day-to-day operations management of the Safety & Security Department on and off-campus. The Manager Security Operations reports directly to the Director of Safety & Security.
Responsibilities
• Coordinate and manage security operations on and off-campus and assist with scheduling shifts to ensure 24/7 coverage.
• Coordinate investigations and support the Security Operations specialist.
• Analyze crime trends, make recommendations and oversee implementation of efficient and effective strategies.
• Oversee campus entry/exit procedures and ensure correct protocols are consistently followed.
• Optimize use of security resources utilized on and off campus.
• Coordinate security operations at student functions and events and at RUSVM events on and off campus.
• Coordinate security officers’ participation in joint operations with police.
• Respond to emergencies on and off campus in support of the on-duty Security team if needed. Emergencies may include, but are not limited to natural disasters like a hurricane, fire, flooding, or any criminal acts.
• Coordinate Campus safety and security during lockdown or campus closure for emergencies.
• Oversee vehicle fleet management.
• Participate in inspections of facilities and campus premises. This includes regular inspection of the duties and posts of security team members.
• Review daily registers and logs.
• Oversee inspections of safety equipment (PPE), inventory and security storage facilities.
• Take part in the interview process for new staff members.
• Develop training plans and ensure all security colleagues stay informed of policies, protocols, procedures, standard operating procedures and other areas of development.
• Coach, support and monitor the Supervisors to ensure high levels of motivation, performance, accountability and achievement of objectives and career goals.
• Monitor discipline and support the supervisors on disciplinary procedures.
• Develop and implement procedures and protocols for the daily operations. This will include regular, daily inspection of procedures to ensure that proper implementation is occurring.
• Oversee Individual Performance Plans, goal setting and performance assessments and ratings.
• Ensure that the supervisors assign officers and use resources optimally.
• Assess supervisors and their staff to ensure they are informed of protocols, rules and guidelines, policies and procedures.
• Review each shift summary report and oversee action steps necessary to address and follow-through.
• Review all incident reports and ensure they meet a high standard and approved by the supervisors.
• Ensure supervisors conduct informative shift briefings and oversee information exchange during shift changes.
• Support and assist the management of the K9 unit.
• Ensure that campus parking policy is enforced and campus parking violations are being addressed.
• Ensure that contractors and their workers are in compliance with the contractor vendors protocol including wearing of safety vests and having their ID badges.
• Regularly conduct on and off campus patrols with campus rover and mobile patrol officers.
• Ensure good customer service is being exhibited to RUSVM external and internal customers.
• Liaise with partners in and outside of the Security department for security operations related matters.
• Ensure documented monthly inspection of fire and security equipment are being carried out and that equipment is in good working conditions.
• Oversee AED inspections to ensure that equipment is in good working order and not expired.
• This position requires the completion of duties during off-hours and weekends. Prompt response to incidents and/or campus security concerns may be regularly required.
• This position is a designated Campus Security Authority.
Required for All Jobs
• Performs other duties as assigned
• Complies with all policies and standards
Qualifications
· Bachelor's Degree Required or equivalent qualification relevant to the role e.g. Security Administration/Management, Criminal Justice or Criminal Administration, or Industrial Safety, Required or any combination thereof would be an asset.
· 5+ years of experience as a manager leading teams required and extensive working experience in the services industry, with a focus on customer service.
· Preference would be given to candidates with safety and security experience.
· Must be driven, enthusiastic and self-motivated.
· Must be willing to work a flexible schedule including weekends, public holidays and attending to serious incidents and emergencies after-hours.
· Must be able to work under high stress situations and managing emergencies.
· Must be able to deliver through others.
· Highly effective communication skills both verbal and written.
· Skilled in compiling detailed reports.
Computer literate.
